How to raise a complaint

The Independent Sector Complaints Adjudication Service (ISCAS)

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The Independent Sector Complaints Adjudication Service (ISCAS)

To address a formal complaint with our clinic please notify the complaints department by emailing

You will receive written acknowledgment within five working days and a formal response within twenty-eight working days.

Complaints can be made by a patient, a former patient, or someone acting on a patient’s behalf within 12 months of the date of the event that is being complained about.

My-iClinic will offer to meet with the complainant in order to discuss the manner in which the complaint is to be handled and how the issue/s might be resolved.

Please click the button below to download our official complaints procedure process. This complaints guide will help you understand the proceedings that will occur afterwards to ensure we resolve your complaint effectively and efficiently.Click here to download the ISCAS Guide (Button)